გადახდების მხარდაჭერისა და ბარათების დამუშავების ხელმძღვანელი

Gza Digital LLC is pleased to announce a vacancy for the position of Head of Payment Support & Card Processing About the Role We're hiring for a partner who needs a real payments person. That means someone who sees a decline and wants to know what caused it and how to stop it from happening again, not someone who logs it and moves on. This isn't a typical support management job. It's technical and hands-on, and it suits someone who's curious about what happens inside a card transaction. You'll run the operational side of card processing from start to finish. That means hunting down declines, lifting authorization rates, guiding corporate clients through the messy cases, and building a team that understands payments instead of reading from a script. If you like fixing real problems and building from zero, you'll feel at home. What You'll Do Card Processing & Detective Work Own the card-payment journey from checkout to settlement, including refunds and chargebacksDig into live declines and failures to find the root cause, not just the symptomGet fluent in decline codes, issuer and acquirer behavior, 3DS, fraud controls, and routingSpot patterns across PSPs, acquirers, regions, and card types, then act on what you findTeam up with Payments and outside partners to push success rates higher Corporate Client Support Take on the tricky, sensitive cases that standard support can't solveTurn technical jargon into plain language clients can follow and care aboutSet up a clear escalation path so urgent issues get fast attention and don't sit in a queue Knowledge, Training & Risk Teamwork Create a practical knowledge base on decline handling, payment flows, and escalationsWrite SOPs and troubleshooting guides people can use in the middle of a fire drillTrain the team to know what they can fix themselves and what needs Payments or RiskWork with Risk to separate real processing problems from risk-driven declines Leading the Team & Owning the Process Lead, coach, and grow the Payment Support team, with clear expectations and KPIsHire and onboard new people as the team growsStep onto the front line when things get criticalFind where AI and automation can speed things up, while keeping the human judgment that mattersStandardize how issues are investigated and resolved, and track the numbers that show it's working Who You Are You have 5+ years in payments, card processing, payment ops, or fintech more broadlyYou know acquiring, issuing, authorization, and processing from real work, not just theoryYou've investigated live declines and found fixes that stuck, not just filed ticketsYou can explain PSPs, acquirers, 3DS, fraud and risk, chargebacks, and routing to specialists and clients alikeYou've led or grown a support or payments teamYou're analytical and hands-on, and happy to dig through transaction-level data to find root causesYou speak fluent English (more languages are a bonus)You take ownership by default, and urgent problems get your attention instead of a handoffYou see AI and automation as tools that sharpen your team, not threats What's on Offer A competitive salary plus performance-based bonusesA senior role with visible impact on payment performance and client retentionA chance to build and reshape a growing payment support function instead of maintaining an existing oneDirect exposure to PSPs, acquirers, and fintech partnersReal freedom to bring in new processes, automation, and AI, because this isn't a "keep the lights on" job Interested Candidates please click on the button "Easy Apply"